Q. How Are Shows Put On Sale And
What Is Smith's Tix Role?
The promoter (in conjunction with the
artist) sets the on sale date, ticket
prices, number of seats available,
ticket limit and where and when the
event will take place. The venue then
contacts Smith's Tix to provide
comprehensive computerized ticket
distribution network that is fast and
reliable.
Q. How Are Smith's Tix
Convenience Fees Determined?
In most cases, the convenience fees
are contractually agreed to between
Smith's Tix, the venue and/or promoter.
The ticket price, bank fees, and security are all taken into consideration.
Smith's receives a portion of the fees
and the balance is paid to Smith's Tix
to cover overhead and other expenses.
Q. Why Is Smith's Tix Using A
Random Number Distribution
Control For On-Sales?
The random number distribution line
control procedure has been designed to
eliminate "camping out" for a place in
line and to ensure that every customer
at every store has an equal opportunity
to be first in line. While this procedure
guarantees you a place in line, it does not
guarantee a ticket. We believe this will
provide a safer environment for the
customer to purchase tickets at our
Smith's Tix Outlets.
Q. If I Am Second In Line For
Tickets, Why Don't I Get Front Row?
When tickets go on sale, a network of
approximately 60 points of purchase
(including box offices, Smith's Tix charge
by phone, internet and outlets) are
pulling tickets from the same allotment
at the same time. For example, if each
seller sells their first customer 6 tickets
(each transaction takes approximately 1
minute), that is 360 tickets sold in the
first minute.Q. Why Are There Better
Seats Sometimes Available Well After
The Show Goes On Sale?Releasing seats
for sale is the action of the promoter/
venue on behalf of the artist. Stage
configurations may change between the
on sale and showtime. If the
configurations do change prior to
showtime, new seats are released for
sale.
Q. Do They Have Different Tickets
Available At The Box Office?Box offices that have been
computerized with Smith's Tix
equipment have the same access to
tickets as the outlets and Charge by
phone operators.
Q. Why Can't Outlets Provide
Information Over The Phone?
Smith's Tix charge by phone is
specifically designed to answer questions
from the public; we receive about 1,000
calls a day, of these calls 88% are
informational. Smith's Tix charge by
phone and information lines are open
10:00AM-6:00PM Monday-Saturday
(earlier for first day ticket sales).
Q. Sometimes I Hear About An
Event Or Tour That Is Supposed
To Go On Sale, But Smith's Tix
Tells Me They Don't Have
Information About It. Why Don't
They Have The Information
About The Shows In Advance?While the promoter and artist are
exploring preliminary discussions, the
media may start talking about the
possibility of an event and release the
information prematurely. The venue/
promoter will wait until all terms are
finalized to protect the customer from
being misinformed. When we have the
permission form the promoter/venue,
information will be given to Smith's
Tix to release to the public. Sign up for
e-mail announcements on our website
at WWW.SMITHSTIX.COM. The
website will notify you of events coming
to town and other event changes as
soon as we have permission from the
promoter/venue.
