AXS is a global leader in ticketing and provides fans contactless, secure and personalized ticket purchase & entry options for an enhanced event experience. This transition will be seamless for fans and we look forward to welcoming you back to venues in the Salt Lake City area soon. Learn more about the fan experience with AXS.
Q. Where can I buy tickets?
A. You can purchase tickets from the AXS.com or your favorite venue.
Q. Will the tickets I purchased on SmithsTix still work?
A. Yes! Your original SmithsTix tickets are still valid for entry at the venue. You can proceed to gates and enjoy the show.
Q. Do I need to get new tickets if I purchased on SmithsTix?
A. Nope. Your original SmithsTix tickets are still valid for entry at the venue. You can proceed to gates and enjoy the show.
Q. I have an issue with my order, who should I reach out to for help?
A. If you purchased your tickets from SmithsTix or AXS.com, Click Here to get help from AXS.
Q. I can’t find my tickets, who should I reach out to for help?
A. If you purchased your tickets from SmithsTix or AXS.com, Click Here to get help from AXS.
Q. My show has been cancelled, what do I need to do?
A. Refunds are available at the original point of purchase. If you purchased your tickets online from SmithsTix or AXS.com, AXS will automatically issue your refund back to the original credit card. Please Note: Refunds typically post to your statement within 30 business days from the cancellation announcement.
Q. My show has been postponed or rescheduled, what do I need to do?
A. Keep an eye on your inbox. If you purchased your tickets online from SmithsTix or AXS.com, AXS will send you information about next steps.
Q. What is AXS Mobile ID and what happened to Flash Seats?
A. AXS Mobile ID is identity-based, digital ticketing technology that is now the preferred way to enter AXS ticketed events. This replaces the former Flash Seats experience. This feature brings state-of-the-art experiences to fans along with the flexibility and convenience of safely and securely managing their tickets on AXS.com or in the AXS App. Click here for more information about AXS Mobile ID. Download the AXS App on the App Store or on Google Play.
Q. What if I still have Flash Seats tickets?
A. The Flash Seats site and app have been completely discontinued, but fans are able to access and manage all tickets with AXS by signing into AXS using the same email associated with the original Flash Seats account.
